What if I need more hours?
There is no problem with more hours. You can always purchase more hours at any time you like. Just you have to inform that before.
Can I track the hours my virtual assistant spends?
We have an account manager and excellent tracking software that would monitor and update the status and time that is spent by a VA.
What is your refund policy?
We endeavor to satisfy and meet the expectation of every single client. However, once your payment is processed we do not grant any refunds.
Can you handle scheduling?
Of course. We will schedule appointments, coordinate meetings, and manage your Google Calendar for you. You just have to grant access and all things will be done by us.
What are your office hours?
We are opened 24/7 for 365 days a year. Irrespective of any holiday, our executives are always trained to give our clients first priority.
Can I do a weekly meeting with you?
Yes, we would be glad about that. You can do a weekly or even daily meeting with us like you do with your in-house employee.
Can I add other people to my account?
Surely you may!
How safe is my data?
Your confidential information is safe with us. Only the authorized person with proper rights will have access to this information. You can be rest assured that your data is secure with us and under no circumstance, we will share your information with anyone.
Do you train your employees?
We don't directly train our employees, as most of them are from professional backgrounds and have the requisite skills to perform your tasks. All our employees have up-to-date knowledge of the latest technologies popularly used today. However, if you may need to train them as to how your business works and the techniques you use in your work sphere. Give a demo to our employees on what his/their tasks will be like, and how to perform them which could be beneficial for them to work as you wish.
How do you ensure quality control?
All your tasks are strictly monitored by the account manager. He/she keeps a keen eye on your tasks and delegates them to the best possible employee with the prerequisite to complete it and to make your process smooth running.
What if I am not happy with the current VA?
You can always reach your Account Manager and discuss any concerns that you might have if you are not happy with the current VA. We can always assign you a new VA if needed.