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Customer service and customer maintenance are critical to managing ongoing customer relationships, which is the key to improved loyalty, retention, and recurring revenue. Customer support talks about customer relationship management. It's important to satisfy every customer by giving 100% of their needs. The term always takes a part in helping customers. Use various mediums like phones, chats, emails to contact them and fulfill their needs, and answer customer's queries. 

 

1. Live chat

Live chat sanctions customers to communicate with customer service representatives in genuine time. Rather than having to verbalize with a representative on the phone, visitors on a website can have a live interaction with the agents.

2. Response within 24 hours

Responding to a consumer promptly and professionally is very important for many reasons. Companies rely on their customers to alimony a merchant running smoothly and profitably. To alimony customers satisfied, they expect their concerns to be handled professionally, powerfully, and swiftly.

3. Friendly and personable 

Friendly and personable service makes the customers feel happy and that makes good relationships also. There is no need to talk for a long time and give a lengthy solution if justice happened instant. It all depends on how you treat them.

4. Keep a positive relationship 

To maintain a good relationship with customers, paying attention to them, and responding to their needs is important. Thank them and ask if they are satisfied with our service.